Quest+NAB Help

First you'll need to ensure that you're Quest MT330 is connected to your mobile device. See here for further information.

Launch app

Launch the Quest+NAB app by selecting the icon on your smart device.

Enter transaction details

1
		Enter the sale Amount into the Quest+NAB app. Multiple amounts can be added and subtracted using the integrated calculator to come to the final amount.
2
		Enter Cash Out (Optional). Select the Cash out tab and enter a Cash out amount. This will be the amount of cash you will give to the customer should the transaction be approved. Only multiples of 5 cents will be accepted (ie. $10.00 is OK, but $10.02 will be rejected). Cash Out can be disabled via Settings. See here for further information regarding Cash Out.
3
		Enter Notes (Optional). You can add notes to the transaction at any point by selecting Add Note. This will NOT appear on the cardholders card statement or receipt. It will be recorded as a note for the merchant's reference and is accessable in the receipt and transaction history.
4
		Select Tender > when all details have been entered. This will send the tranasction to the Quest MT330.

Accept Customer Card and PIN

1
		Hand Quest MT330 to the customer to swipe or insert their card.

2
		Customer selects their account by pressing: For Cheque Account - Press 1 For Savings Account - Press 2 For Credit Account - Press 3 If configured, your customers may be asked to enter a tip or accept a surcharge after this point. Please see tipping and surcharging for further information.

3
		The customer will enter their card's PIN on the Quest MT330 keypad and select Enter.

4
		Customer removes their card from Quest MT330
		Customer removes their card from Quest MT330
5
		Transaction result is displayed and the receipt will be shown in the Quest+NAB app. Should the customer wish a copy of the receipt, select the receipt method - Print, SMS or Email. For information on receipt options, see here. The Print option will only be available if a receipt printer has been configured. See here for details on purchasing and configuring a receipt printer. The SMS option is only available on smartphone devices.

Confirm Signature

Under certain circumstances (ie. customer does not enter a PIN or the card does not have a chip), a signature is required to verify the customer is the owner of the card. If the Quest+NAB app requests you verify the customer's signature, you need to get the customer to either sign on the screen of your device or on a printed receipt. Ensure that the signature provided matches the signature on the rear of the customer's card.

IMPORTANT: Should the signature provided not match what is on the back of the customer's card, select NO. The customer WILL NOT BE CHARGED IF NO IS SELECTED and you can provide the customer a receipt that indicates that the transaction has been declined due to a Signature Mismatch.

Signature Acceptance - No printer

1
		Ask the customer to sign on the screen of your smart device and select Done If the customer makes a mistake entering their signature, instruct them to press Clear which will clear the screen and allow them to start afresh.

2
		The customer will be instructed to hand the smartphone or tablet back to the operator.

3
		Select OK and then select Yes (bottom right corner) once you've confirmed that the signature provided matches the signature on the rear of the customer's card.

Signature Acceptance - With Printer

1
		Select Print Signature Receipt if you wish your customer tosign a receipt from your printer. Even if you have a printer configured, you can still choose to Sign on Screen. If you have chosen Always Print Receipts in Settings, this prompt will not be shown and it will automatically proceed to 2. below.

2
		Ask the customer to sign the printed receipt. If the receipt has failed to print, select Reprint or Sign on Screen. Select Yes once you've confirmed that the signature provided matches the signature on the rear of the customer's card.