Quest MT330 Getting Started Guide

This is a guide to get you started with Quest MT330. Please read and understand it completely before using Quest MT330. Other helpful resources are available in the how to section of this website.

Contents of the box

  • Quest MT330 PINpad
  • USB Cable
  • Wrist Lanyard
  • Support Information Card

Compatible Smartphone & Tablet Devices

Quest MT330 supports a wide selection of devices on the market and will support more as they become available. For an up to date list, please see here.

Key Features

1
Power / Sleep Button
2

Magnetic Swipe Channel

3
Smart (Chip) Card Acceptor
4
PIN Entry Keyboard
5
Display
6
microUSB Connector
7
Battery Cover
8
Lanyard Attachement
9
Charger Contacts
10
Serial Label

Wrist Lanyard

The Quest MT330 lanyard can be a convenient aid to pull Quest MT330 out of your pocket or put over your wrist freeing your hands to hold other objects.

  1. Thread the small loop of the lanyard through the hole in Quest MT330 so that it pokes through the other end.
  2. Feed the large loop of the lanyard back through the small loop and pull through. Complete.

Charging

Before first use, please fully charge MT330. Connect the provided USB cable into a computer's USB port or plug the cable into a 5V USB Power Adapter and plug it into a AC (Mains) power outlet and turn on. Now connect the micro USB end of the cable into MT330. Quest MT330 will turn on when charging, this is normal. A full battery charge will take approximately 3 hours.

Warning: Output from Power Adapter must not exceed 5V.
Note: 5V USB Power Adapters are readily available for purchase from most electronics retailers, alternatively, you can be purchase a 'Quest Certified' 5V USB Power Adapter. Contact Sales for more information.

Battery

Quest MT330 is fitted with a 500mAh Lithium Ion Battery. To maximise the Battery life span, avoid full discharges and charge the battery more often. Partial discharge on Li-ion is fine; there is no memory effect and the battery does not need periodic full discharge cycles to prolong life.

Run time*

State
Active Transaction performed by Chip Card 200 transactions
Sleep Quest MT330 is asleep, ready to wake 2 days
Off Quest MT330 is off 6 months
* Run times are estimates and only possible under optimal conditions. Based on using new, fully charged battery.
Note: If required, a new Battery can be fitted by the owner. Only use genuine Quest replacement batteries.

Status Indicator

When the device is ON and idle, the Battery Status will be displayed in the top right hand corner.

 
Battery fully charged
Battery partially depleted
Battery depleted - Recharge now!
Battery recharging / connected to Power

Important Information - Product Storage

Do not store the Quest MT330 for extended periods with a depleted battery. Doing so may result in permanent damage to the battery or the device.

If storing the device for longer than 7 days, fully recharge the device, followed by a recharge every 6 months.

Battery is fully charged and can be left untouched for 6 months
Battery is low and should be charged before long term storage
Battery is depleted and must be charged prior to being stored

Power / Sleep Button

To Turn On

Press and hold the button located at the top of Quest MT330 for 3 seconds until you hear a beep tone, then release the button. The LCD will turn on.

To Sleep

Press and release the button to ‘Sleep’ Quest MT330. Note: A transaction started by your device will wake Quest MT330 from its ‘Sleep’ state.

To Turn Off

There are 2 options to turn off Quest MT330.

As Quest MT330 is entering 'Sleep', select ENTER on the Quest MT330 keypad.

The Quest MT330 will then show that it is powering off.

Alternatively, press and hold the button for 3 seconds until the LCD turns off.

Note: You will need to wait 5 seconds after turning off before attempting to turn Quest MT330 back ON.

 

Restart

If for some reason Quest MT330 will not respond, hold down the ‘Cancel’ button and press the ‘8’ button to perform a cold restart. This function will also run the Quest MT330's power on self tests.

Connectivity

Bluetooth

Bluetooth is a reliable, secure, short distance communication method. Quest MT330 supports Bluetooth Classic and Bluetooth 4.0 LE. Ensure your device is compatible by viewing a list of devices here.

Status Indicator

Connected to Host device via Bluetooth Classic
Connected to Host device via Bluetooth 4.0 LE
No Device connected via Bluetooth

Taking Card Payments

To use the Quest MT330 to perform a credit or debit card transaction, you will need to download the Quest 'Quest+NAB' app and download it on your chosen smartphone or tablet.

See here for detailed instructions on how to download and use the Quest+NAB app.

TYPICAL Transaction

  1. You, the Merchant, ‘Tenders’ the transaction in the app (on your Host device)
  2. You hand over Quest MT330 to your customer
  3. The customer follows the on screen prompts
    1. Insert or Swipe Card
    2. Select Account (‘1’ : CHQ, ‘2’ : SAV, ‘3’ : CR)*
    3. Enter PIN & Press ‘Enter’
    4. Remove Card (for Chip cards only)
  4. Customer returns Quest MT330 to Merchant
  5. Merchant issues a receipt if required (either printed or digital copy sent via SMS or email)
  6. Transaction complete

* Account selection is not required in all markets.

TAPPING A CONTACTLESS CARD

Cards with contactless capabilities can be accepted by tapping them on the rear of the Quest MT330.

Where the contactless logo is shown on the rear of the Quest MT330, simply hold the card over the logo until all 4 indicator lights are shown and the Quest MT330 beeps. The transaction result can then be viewed on the Quest MT330 display on the front of the unit.

inserting a chip card

Cards with a chip will be required to be inserted into Quest MT330.

The ‘Chip’ on the card must be orientated upwards as shown below. The card must be inserted fully into Quest MT330 until it stops. Leave the card inserted until prompted on the display to remove the card.

swiping a card

Cards without a chip or cards with a faulty chip will be required to be swiped.

The magnetic stripe on the card must be orientated upwards as shown below. The card can be swiped in either direction. Swipe the card along the bottom edge of the slot with a smooth action. One pass through the slot should be adequate to read the card successfully. If the card cannot be read, Quest MT330 will prompt for the card to be swiped again.

PIN ENTRY

When required, Quest MT330 will prompt the Customer to enter their card's PIN. PIN entry should always be completed on the Quest MT330's secure keypad.

The ‘5’ Button includes raised pips to assist the visually impaired to enter their PIN.

ACCOUNT SELECTION

If required, Quest MT330 will ask the Customer to select an Account for the transaction. Each account will have a corresponding numeric button.

For Cheque (CHQ) Account - Press 1

For Savings (SAV) Account - Press 2

For Credit (CR) Account - Press 3

CANCEL BUTTON

Pressing ‘Cancel’ (red button) at any stage before the customer enters their PIN, will void that transaction. Also use ‘Cancel’ to decline a prompt / question posed by Quest MT330.

CLEAR BUTTON

Pressing ‘Clear’ (yellow button) at any stage before the customer enters their PIN, will void that transaction. Pressing ‘Clear’ during PIN entry will clear all PIN numbers to allow PIN entry again.

ENTER BUTTON

‘Enter’ (green button) is used to accept a prompt / question posed by Quest MT330.

Receipt PRINTING

Paper receipts can be printed using the supported Bluetooth printers.

To learn how to operate your printer, refer to the Printer manufacturers User guide.

For an up to date list of compatible printers, please see here or contact the Support team.

GENUINE ACCESSORIES

REPLACEMENT BATTERY

If required, a replacement Lithium-Ion battery can be installed in Quest MT330.

Part Name:Part Number:
Quest MT330 Li-ion Battery 270-0007-01

RECHARGE CRADLE

The Quest MT330 cradle contains charge contacts that connect directly to the outside of Quest MT330. Simply drop in Quest MT330 and walk away. Connect the Quest MT330 Cradle using a standard 5V microUSB cable (supplied with Quest MT330). Contact Sales for more information.

5V USB POWER SUPPLY

Certified for use with the Quest MT330, the USB Power supply is a compact alternative to charging using a 240V power outlet. Contact Sales for more information.

CARRY POUCH

Protect Quest MT330 with our soft lined pouch, designed to exactly fit MT330. The pouch will significantly reduce the potential for pocket fluff to enter the Smart Card slot (which, if excessive can reduce the ability to read cards). Contact Sales for more information.

CONTACTLESS

To accept Contactless payments, an optional accessory is required to be attached to MT330. Speak to Sales for more information on its upcoming release.

CARE

Care should be taken to avoid excessive dust / dirt / fluff / foreign objects to enter the Smart card slot. Using the Quest Carry Pouch can drastically reduce foreign material entering the device. Do not used damaged cards or cards with foreign objects attached (eg. sticky tape, stickers etc).

CLEANING

Turn off Quest MT330 (press and hold the Power button) before cleaning. Use a clean, micro fibre cloth to gently wipe the display and the case when required. Additionally, please ensure you:

  • use authorised Magstripe Reader (MSR) cleaning card on a regular basis to clear MSR slot.
  • use authorised smart card cleaning card on a regular basis to clean the smart card (chip) acceptor.

Warning: Avoid getting moisture in openings. Do not use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, or abrasives.

CAUTIONS

Before operating Quest MT330, read and understand all instructions in this guide.

  • Do not use Quest MT330 whilst in control of a vehicle.
  • Do not use this equipment in an extreme environment where high temperature or high humidity exists.
  • Do not leave this equipment in a vehicle in direct full sun
  • Do not drop, knock or shake Quest MT330. Rough handling could break internal circuit boards and mechanics.
  • Do not expose this equipment to rain or spilled beverages.
  • Avoid contact with other metal objects (eg. keys/coins in pocket) to avoid unsightly scratches.
  • Avoid activating buttons with long, pointed fingernails.
  • Avoid charging the Battery in strong heat or extreme cold environment. The battery has its optimum performance in an ambient temperature of 0°C to +45°C. Do not store the Battery near a fire or heat source. Never try to open the Battery as it contains substances that may be harmful if swallowed or allowed to come into contact with unprotected skin. Never short-circuit the Battery, as it may overheat and cause a fire. Keep it away from jewellery and other metal objects. Never dispose of the Battery in a fire. It could explode and release harmful substances into the environment. Never dispose of the Battery with your regular waste. Speak to your local authority about Battery collection.
  • Storage - Store Quest MT330 in a cool dry place. If in long term storage, the battery must be fully charged before storage and the battery level must be periodically checked and recharged every 6 months to avoid damage to the Quest MT330 or its battery.
  • Do not disassemble Quest MT330 or its accessories. If service or repair is required, contact Support to organise for the unit to be returned. If the unit is disassembled this will void the warranty and will render the device inoperable.

LOST OR STOLEN DEVICES

If your Quest MT330 gets stolen, please call the Support team immediately for remote deactivation. Acting promptly will help to reduce any potential for fraud.

END OF LIFE

At end of life, your Quest MT330 must be returned for secure disposal. Quest MT330 contains sensitive bank details. Contact the Support team to arrange for Quest MT330 to be returned and disposed of securely.

Warranty

Quest warranty information can be found here.

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